Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@velerisse.com.

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Do not automatically send merchandise to our registered business address.

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Velerisse™ cannot guarantee receipt of a preference-based return package that is shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that does not prevent reasonable inspection or resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.

For Velerisse™ automotive interior products, please handle surfaces, mounting parts, moving components, magnetic elements, flexible structures, textiles, joints and finishes carefully during inspection so the item remains in returnable condition.

Velerisse™ offers automotive interior accessories and functional vehicle products using a range of materials, mechanisms, finishes and structural components.

Depending on the product, minor variations may occur in finish, texture, tone, surface detail, assembly, dimensions, weight, movement resistance, magnetic feel, fit feel or tactile feedback.

Minor differences in finish, texture, color tone, surface detail, assembly, mechanical feel, movement resistance or tactile response are not necessarily defects.

Products with folding, sliding, rotating, retractable, adjustable, magnetic, flexible or articulated components may also show slight variations in movement, alignment, tension, resistance or sound.

If you decide that you do not prefer the color, finish, texture, size, mechanical feel, movement resistance, visual style, fit feel or overall appearance of the product received, you may request a return within the applicable 30-day period.

Unless there is a confirmed product or fulfillment problem attributable to us, this will be treated as a preference-based return.

Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Items materially altered, misused, installed improperly, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns.

If the return results from a confirmed error attributable to us, eligible original shipping charges will also be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.

This decision is made by customer support after reviewing the request.

Exchanges depend on current inventory and product availability.

Minor differences in finish, tone, texture, assembly, movement resistance, mechanical feel, magnetic feel, fit feel, or tactile feedback may occur between individual products.

Products with folding, sliding, rotating, retractable, adjustable, magnetic, flexible or articulated components may also vary slightly in movement, alignment, tension, resistance or sound.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.