Contact Velerisse™
Here when you need us.
Questions about your order, product condition, shipping, returns or anything else related to your purchase? Our customer-support team is here to help.
service@velerisse.com
+86 139 1023 1393
Typically within 24 hours.
Help us find your order faster.
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our team locate, review and assist with your purchase more efficiently.
Include the order number associated with your purchase.
Use the same email address entered when the order was placed.
Support Guide
What do you need help with?
If something is not right, tell us clearly.
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Velerisse™ offers automotive interior accessories and functional vehicle products that may use different materials, surface finishes, moving components, flexible parts, magnetic elements, mounting structures, textiles, protective surfaces and packaging depending on the item.
To help us review the issue accurately, please provide as much relevant information as possible.
Explain clearly what is wrong with the product or order.
Include clear visual evidence where it helps show the issue.
Include a photo of the shipping label and exterior packaging.
Small variations do not always mean a defect.
Minor differences in finish, texture, tone, surface detail, material appearance, stitching, fit feel, movement resistance, magnetic strength, articulation or assembly details may occur between individual products.
Products with folding, sliding, rotating, retractable, adjustable, magnetic, flexible or articulated components may also show slight differences in movement, resistance or tactile feedback.
These minor variations are not necessarily considered defects when they do not materially affect the intended function, safety or usability of the product.
01 Surface & finish variation
02 Mechanical feel
03 Material appearance
Clear details help us solve things faster.
Contact us before sending anything back.
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
If an issue is reviewed and confirmed as an error attributable to us, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost to you.
Most inquiries are answered within 24 hours.
We aim to respond to customer inquiries within 24 hours.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Customer service is available daily from 8:00 AM to 10:00 PM.
Company Details
Business & Contact Information
Official company and customer-support information for the Velerisse™ online store.